John Sung Kim

male
principal, CEO, American Chemical Society, Managing Partner, search engines, CallCenterMagazine…Internet Telephony Magazine
John Sung Kim Managing Partner In 2001, John invented the world's first Internet-based contact center software. As Five9's founding CEO and...
Richard Mills CFA

Richard Mills CFA

male
BPA, chairman, university of waterloo, founder, dream home, cio…CallCenterMagazine
Richard Mills Chairman (Advisor) Richard is a featured presenter for Asia region conferences and provided Keynote Addresses for the following...
David W. Charlton

David W. Charlton

male
cable tv, project manager, business development, principal, General Manager, call…CallCenterMagazine, Best Call Center
Debbie Charlton Ms. Charlton has over 17 years experience in the cable industry in the fields of customer service, Call Centers, and marketing as...
Richard Medina

Richard Medina

male
Call Center, B.A., Loyola University of Chicago, Principal Analyst, AIIM, CallCenterMagazine…AIIM E-DOC Magazine
Richard Medina Principal Analyst Richard Medina is a principal analyst at Doculabs, Inc., a technology consulting firm that lowers the business...
Zachary McGeary

Zachary McGeary

male
customer service, oberlin college, cio magazine, web application development, Associate Analyst, Web Technologies…CRM Magazine, CMO Magazine, CallCenterMagazine, Chain Store Age Magazine
Zachary McGeary Associate Analyst As an Associate Analyst in JupiterResearch's Web Technologies and Operations group, Zachary McGeary focuses on...
Jack Heacock

Jack Heacock

male
University of Delaware, council, president, amtrak, mattel, customer service…Call Center, Call Center Consultant, Customer Service Center, Call Center Project Manager, CallCenterMagazine
Jack Heacock is a Telework and Call Center Consultant. He is a past President (1998/99) of The International Telework Association and Council...
Warren S. Hersch

Warren S. Hersch

male
University of Colorado, research, analyst, Sales, CMP Media, Financial Services…CallCenterMagazine
Warren S. Hersch is Senior Editor, Advanced Markets and Sales for National Underwriter’s Life & Health, Financial Services edition, which he jo...
Bill Rose

Bill Rose

male
chief executive, founder, j.d., Call Center, Executive Director Emeritus, CallCenterMagazine…Automating Your Support Center, Your Support Center
Bill Rose Founder & Executive Director Emeritus For almost two decades, Bill Rose has served as an energetic and articulate advocate for the...
Jon Anton

Jon Anton

male
director, adjunct professor, purdue university, center, Call Center, Principal Investigator…CallCenterMagazine, Customer Interface Magazine
Dr. Jon Anton (also known as 'Dr. Jon') is the director of benchmark research at the Center for Customer-Driven Quality at Purdue University. He...
Debbie Harne

Debbie Harne

female
Call Center, Instructor, Director of Educational Services, Call Centre management, ICCM, CallCenterMagazine…International Call Center Management
Debbie Harne ICMI, Director, Educational Services Debbie brings to her role as Director of Educational Services for ICMI an impressive background...